Job Details

IT Support Technician

Location: Weston-super-Mare, United Kingdom

Reference: RS887

Salary: £18,000 - £21,000 per annum

Type: Permanent, full-time

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My client who is based in Weston-super-Mare have a newly created opportunity for a self-driven and confident IT Technician.

Job Purpose

This Role involves supporting the internal/external network, PC infrastructure and business applications which includes 1st line support and training for several businesses within their group.

Role Profile

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.

Work areas includes:

Windows Servers and Desktop/mobile OS (setup and maintenance)
Maintain and configure laptops, desktops and mobile devices.
Virtualisation (VMWare and VCenter) abilities
Networking, switches, routers and firewalls (DNS, DHCP, TCP/IP)
MS Exchange
IT Hardware
MS Office
Telephone systems/voip
Software installs and upgrades
Business/web applications
Website upkeep and development
Technical research and development
Business infrastructure and company processes development.
Person Specification

Reliable self-learner that is service driven that loves getting the job done
Can think through problems, troubleshoot in a methodical manner and escalate as required
Has a good understanding utilising knowledge bases and web articles to improve self-learning and problem solving
Likes to build resilient solutions
Is always open to learn new skills and adding value
Has good documentation and communications skills
Knows how to communicate effectively with their line manager to develop and apply fixes, and support on-going projects.
This is an opportunity to work for a rapidly expanding group as part of newly formed and swiftly developing team. Full training and support will be provided as well as on-going opportunities for extra training/work experience during role development.

Salary dependent on experience ranging from £19,000 to £22,000

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