Location: Bridgwater, United Kingdom
Salary: £21,000 - £24,000 per annum
Type: Permanent, full-time
Our client who are a growing well established company based in Bridgwater have a vacancy for an experienced scheduler to join them on a permanent basis.
Scheduling of Service Technician’s workload using logic and mapping tools
o Schedule all reactive and planned works to appropriate Technician, paying particular attention to Customer and Technician locations, expertise, qualifications and response targets.
o Ensuring the Technician day is optimised to drive maximum productivity.
o Ensure that any job that is marked as incomplete is followed up and reallocated. Notifying the Service Support Manager if this is not possible with the SLA specification
o Monitor Technician’s travel, work activity and respond to issues accordingly.
o Ensure that all jobs are completed with the required response times and notify the service Support manager if they are not.
Process Sales Orders accurately by telephone, fax and e-mail, in accordance with the Company’s processes.
o Data handling, entry and export through the company’s Service Management System.
o Origination - Enter all enquiries accurately with full Customer requirements and details, pass information to relevant next step or appropriate contact.
o Manage internal processes & customer forecasts as required
o Accurately maintain specification documents. As required.
o Respond to and where possible resolve Customer Service issues, resolve or escalate problems to the correct level or appropriate contact.
Dealing with a high volume of telephone calls and scheduling / planning of the diary of various engineers across all areas of the UK.
In addition to this, the successful candidate should be adept at working in a fast paced environment with excellent ability to multi-task.
Communication with both engineers and clients is essential
Our client has built up an excellent reputation provides an exceptional level of customer service.
The right candidate must have experience working in a similar environment and enjoys working as part of a busy team.
Applicants will have the following:
Excellent written & verbal communication skills with a passion for customer service.
Good experience with Word, Excel
Ability to problem solve, multi task and think on your feet is also essential.
Experience working as a scheduler
Hours are Monday to Friday 8.30am to 5pm with half an hour for lunch.
Salary £21k to £24k, dependent on experience.