Job Details

Telemarketing Team Leader

Location: Portishead, United Kingdom

Reference: RS851

Salary: £25,000 - £28,000 per annum

Type: Permanent, full-time

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We have an opportunity for an experienced telemarketing team leader to join a growing and profitable business based in Portishead.

Working in a small office based sales team you will be responsible for managing and supervising a telemarketing team of 2.

Key Duties:
  • Monitor team’s performance through side-by-side observations and live listening and provide feedback
  • Meet weekly and monthly team performance goals for call volume, time, email quotes and telephone meetings
  • Analyse daily reports and determine action steps needed to improve performance 
  • Deliver weekly and monthly analysis of the teams results to the broader business
  • Work collaboratively with the marketing team to build campaigns as part of a broader marketing program
  • Maintain and update records on a continuous bases
  • Undertake any specific product, technical and market training as required ensuring that your knowledge is updated and maintained on products and services
  • Engage and foster positive relationships with the sales team.
  • Manage team requirements such as HR, holiday booking and sickness
  • Required to attend a monthly sales meeting which will require travel by car

Skills, Expertise and Characteristics;
  • Ideally over 2 years’ experience of telemarketing in a supervisory or management role, in a sales or customer service environment
  • Prior experience in telephone sales is essential
  • Ability to use own initiative 
  • Enjoy working and leading a small team
  • Flexible and quick thinking
  • Well organised and thorough even under pressure
  • Enjoy working within a target driven team environment

For the successful candidate, you will enjoy the following benefits;
On-site parking
23 days holiday plus bank holidays
Competitive salary

Change Recruitment Services Limited provides services as an Agency and an Employment Business, and is committed to equal opportunities for all candidates.